Privacy Policy

Last updated: 15 May 2026

Introduction

This Privacy Policy explains how Cellune ("we", "us", "our") — a trading name of Great Ecom Limited — collects, uses, shares and protects information about you when you visit our website, contact us or purchase our products. By using our site or services, you agree to the practices described in this policy.

Who we are

Cellune is operated by Great Ecom Limited, a Hong Kong–registered company.

  • Legal entity: Great Ecom Limited
  • Trade name: Cellune
  • Registered address: RM 409, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Hong Kong (Postal code: 999077)
  • Company Number: 77072909
  • Business Registration Number: 77072909-000-09-24-9

Information we collect

We collect information you give us directly and information collected automatically when you interact with our site.

Information you provide

  • Name, billing and shipping address
  • Email address and phone number
  • Payment information (handled by our payment processors — we do not store full card details)
  • Order history
  • Communications you send us (e.g. customer service inquiries)

Information collected automatically

  • Device and browser information (IP address, browser type, operating system)
  • Pages visited, time spent, referring URL
  • Cookies, web beacons and similar technologies

How we use information

We use your information to:

  • Process and fulfil your orders, including arranging shipping with our supply partners
  • Communicate with you about your orders, requests and customer support
  • Send marketing emails about new products, offers and content (you can unsubscribe at any time)
  • Detect and prevent fraud, abuse and security incidents
  • Comply with our legal and regulatory obligations
  • Improve our products, services and website

How we share information

We share your information only as follows:

  • Service providers and fulfilment partners — including our payment processors (Shopify Payments, PayPal, etc.), shipping carriers, supply partners and warehouses needed to fulfil your order.
  • Analytics and marketing platforms — such as Google Analytics, Meta (Facebook/Instagram) and email service providers, who help us understand site usage and reach customers.
  • Legal and safety — when required by law, court order or to protect the rights, safety or property of Cellune, our customers or others.
  • Business transfers — if we merge with or are acquired by another company, your information may be transferred as part of that transaction.

We do not sell your personal information for cash. Certain advertising activities (e.g. cookie-based ad targeting) may be considered a "sale" or "share" under the California Consumer Privacy Act (CCPA). You can opt out as described below.

Cookies and tracking technologies

We and our partners use cookies and similar technologies to remember your preferences, analyse traffic and serve relevant advertising. You can control cookies through your browser settings. Blocking essential cookies may affect site functionality.

International data transfers

We are based in Hong Kong and use service providers based in various countries. Your information may be transferred to, stored and processed in countries other than your own. Where required, we put appropriate safeguards in place (such as Standard Contractual Clauses) to protect your information.

Your rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Access — request a copy of the information we hold about you
  • Correction — request that inaccurate information be corrected
  • Deletion — request that we delete your information, subject to legal exceptions
  • Restriction or objection — request that we restrict or object to our processing
  • Portability — request a copy of your information in a machine-readable format
  • Withdraw consent — where processing is based on consent
  • Opt out — opt out of marketing communications at any time
  • Lodge a complaint — with your local data protection authority

To exercise these rights, contact us using the details below.

Data security

We use reasonable administrative, technical and physical safeguards to protect your information. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

Data retention

We keep your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes and enforce our agreements. Specific retention periods depend on the type of information and the purpose for which we hold it.

Children's privacy

Our services are not directed to children under 16, and we do not knowingly collect information from children. If you believe a child has provided us with information, please contact us and we will delete it.

Third-party links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. We'll post the updated version on this page and update the "Last updated" date above. Material changes will be notified by email or a prominent notice on our site where appropriate.

Contact us

For privacy questions or to exercise any of your rights, please contact us:

Cellune (Great Ecom Limited)
RM 409, Beverley Commercial Centre
87–105 Chatham Road South
Tsim Sha Tsui, Hong Kong
Postal code: 999077
Use our contact form to reach us.